The camera is still slow to wake and misses events.SIMPLISAFE: GIVE US AN OPTION TO KEEP CAMERA AWAKE IN ADVANCED SETTINGS!! Discussions around our indoor camera, also known as the SimpliCam, happen here. Where is this issue in terms of relative priority / on the product roadmap? Timed a number of tests at the front door and am in the 15 to 20 second range of the camera waking up. If your cams don't have the latest update already, we'll get it to you soon. Question. No frontal video. This would not impact sleep for battery only cams as they rarely maintain 99%, they would still go to sleep as normal to retain the charge. Yes, we've had a couple of firmware updates this year already, and yes, many of our users have seen improved performance. Been reading through all the posts about the outdoor camera. Doesn't sound like it's a top priority smh. Tutorials/Redstone music/ Doorbell . When I try to bring them all up now, the last one appears to not want to wake up. Someone left my house, the camera recorded 22 seconds. However, I can go into the camera that won't wake up while all the other ones are streaming fine and instigate a speed test on that camera. We have 3 Ethernet-connected 2.4 GHz mesh routers operating on separate 20MHz 1/6/11 channels, all with the same ESSID. i am experiecing a similar issue, what are your guys settings? After getting a new camera for the system last week, and a new base station this week, and spending over 4 hours on the phone with technical service, all I get each time is that MY INTERNET IS TOO SLOW. Tech support won't help either. How often are firmware updates to be expected? Still waiting for the update for "always on" with the outdoor camera when connected to external power. I purchased 7 cams, and later also the power supplies at a great expense. Bubble Column. SimpliSafe Wireless Outdoor Security Camera Visit the SimpliSafe Store 4.2 out of 5 stars 996 ratings Amazon's Choice in Home Security Systems by SimpliSafe $178.64$178.64 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. Discussions around our indoor camera, also known as the SimpliCam, happen here. And I'll hard-wire for power if needed. My response was NO, fix your outdoor cameras. Otherwise, this home security camera lacks the features that other wireless outdoor security camera brands offer at a similar price point. Sad this didn't come up in your NPIP process earlier. Our engineering team is working on a solution that takes wired power into account. The priority (at launch) was on maximizing battery performance. VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. I continue to have some faith in SS as they do usually get things fixed, but they are not very proactive in doing so (it takes them awhile). This camera is a dud for sure as in no protection. So disappointed no need to pay for monitoring, which we had intended to do. I've already forwarded this to our devs. Well, unfortunately, I too have the NO WAKE UP problem SS. Both of my cameras wont record until the person is long gone, and they're hooked up to a power source. SSCO1. I just hope SS will push out updates to improve the functionality of the camera so it is best poised to do what I bought it for: capturing video footage. In particular, Vivint has a wider range of camera options and offers a secure hard drive so you can store your own video recordings. IN fact, it is difficult for me to see how this keeps one safe - and should not be sold as a "security camera". The power cord does NOT charge the battery, The camera does NOT work while the battery is out (being charged). Mine are going back in the box this weekend. The camera goes to sleep because it thinks its on battery, even with the power brick connected. Tech Support has been helpfull, but their hands are tied on a fix. Yes, there has been improvement as well as a few hiccups along the journey. When triggered on motion this results in not capturing video of the action. I seem to have the same issue as described by many people here. The Outdoor Camera's response time can be improved significantly by troubleshooting this connection, my looking for and addressing sources of wireless (other low-frequency devices drowning out the SimpliSafe signal) and physical interference (walls, especially brick or metal, or heavy appliances). BATTERY CHARGE AND INSTALLATION NO, you're lucky to see what you do. Let's have a look at the commands at the various voice commands for using SimpliSafe with Alexa and Google Home: Via Alexa in Away Mode "Alexa, tell SimpliSafe to turn on." "Alexa, ask SimpliSafe to arm my system in Away mode ." "Alexa, tell SimpliSafe I'm going out." "Alexa, tell >SimpliSafe I'm leaving." What you're asking for is a fairly big change to how the camera works right now. For this fairly-expensive camera, how did this not get tested in QA before sold? It's just that your case is proof that our engineering team still has a lot of work to do. No security with camera. The Power Adapter should be keeping your camera charged. I've got a 2nd battery ready to go. Yes, we've had a couple of firmware updates this year already, and yes, many of our users have seen improved performance. How often are firmware updates pushed to production? Each has a separate 5GHz 40MHz/80MHz channel as well. Cable management clips included. I have a bunch of hood rats running my street and trying to wake cameras to go live and record is a waste of time. hmmm, it didn't keep my battery charged. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. By the time the motion is detected and video recording starts you've already missed a second or two and that is often too much especially at a door or point where someone is passing by. No false alarms, and no cars driving by alert it. Every time I check what was captured its either already gone or headed out of view. I understand your frustration. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. It is well made. Vivint offers a range of high-tech devices that rivals SimpliSafe's offerings. Therefore, the power cord is never needed! Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and Oh my gosh, the outdoor camera drives me insane. To alleviate the slow response time ss customer service recommended buying an expensivemesh wireless system, I did so, more money spent, and still no help. Im a fully disabled veteran that is dependent on, the external cameras to be situational aware of the surroundings outside my residence. 3,117. Build your security system. From there, you can select a new duration in 30-second increments. Apparently SimpliSafe continues to ignore this thread which addresses a problem severely impacting the functionality of their much touted (and expensive) outdoor cameras. Over $1K in useless cameras and solar panels wasted. Well here I am again, still waiting. In addition, while I receive audio from both the outdoor and indoor cameras, pressing the microphone alerts me it needs permission which, I don't think can be forced. Why does it take SO LONG for the New Outdoor Cam to wake up? I can have like 4 to 5 seconds of missing beginning video thus missing "the action". Please please please, can someone from customer service provide an update on the firmware update, Im heavily invested in SimpliSafe, and with a fixed income Im unable to change to another cam system. And yes it is 2.4ghz with good signal. The wake up time, that has been well documented, I'll leave that alone, dont want to get repetitive. Thanks. If the camera overheats from high-usage and its temperature rises above 145F, it will shut down in order to protect the battery from damage or catching fire. It's $15 more than the Outdoor Kit for the Simplicams which includes a mount, a cable and a rubber skin! I was told by SS to order their mounts for their back indoor camera and that should remedy situation. Additionally, users can create custom activity zones to monitor the areas they want to. We sincerely thank you for your patience as that work continues. It features two WiFi antennas to ensure a strong connection with your router so you never miss a beat. We did release an update earlier this year with some improvements to performance. Lava. (But again, it still has issues.). Thanks. This means that when motion is triggered it catches the "end of the act" if at all. If I have a camera and it's plugged into AC, I want to be able to pull it up in a browser or app and watch real time video, 24/7, for as long as I want to. I have the exact same issue. These cameras are such a waste of time and money. Spent money and still no security. Dollars. My Router, Indoor camera, outdoor camera and base station are within a 10 foot circle, 5 foot radius from the outdoor camera. No changes! I've got a 2nd battery ready to go. It's an incredible camera for an award-winning security system at a fair and honest price, as always. Has anything been done about the slow wake up time for these out door cameras? Ive followed this issue for a while and realized that my investment in SimpliSafe cameras was SimpliAWasteOfMoney - for fast camera response, Nest and Kasa are the way to go and theyre less expensive. @davey_d we have a horrible delay. All but one of the motioned triggered recordings missed her walking by. Test SimpliSafe in your home for 60 days. The SimpliCam indoor camera costs a mere $99, and the outdoor camera and Video Doorbell Pro are still decently priced at $169. . Thankfully, I have the doorbell camera for that which captures motion much more quickly. System is installed in a lake cottage that sits empty much of the time. We are now in April No better. Neither involve having to re-engineer any harware, its simply (no pun intended) an option that could easily be coded and added to the user GUI. Took too long to get cameras so cant return to Best Buy. :(. The Wake-up is an issue as it takes time. Our Support team can help with that part. Buy accessory. Ok. It's gotten better with time, yet still I seem to miss some recordings. Software v1.7.3.312 on s/n 107DCC1 hard wired to A/C power - wake up time was 15 seconds and it woke to a black screen. For a front door area, these cameras would be useless to capture fast deliveries and such. I wish Id read these before purchasing. Waaaaaay too much time for things to happen and not get recorded. we do have the Permanent Mount on the way, that takes advantage of the tripod socket on the bottom of the camera. Discussions around our indoor camera, also known as the SimpliCam, happen here. My experience of battery powered cameras and motion detection is they have all suffered from a problem of missing the start of motion. Has anyone else raised this marketing as an issue? There are a lot of complaints, and the response from customer service reps is that it is a "top priority", but that remains to be seen. So by default, if you arm in Home Mode, the system starts up right away.But if you arm in Away Mode, it gives you 60 seconds to get out of the house first.How much a month is. Place the Extra Keypad by your back door, garage entrance, or in the upper levels of your home for convenient one-touch arm and disarm wherever you enter or exit your home. Waking the camera that should always be on is beyond frustrating. But the late recordings are just not acceptable. The problem can be fixed with a software workaround. Not to defend Simplisafe, but to refer to history, the Simplicams and doorbell pro cameras were a lost slower when first released too. The indoor camera uses a single power cord, the outdoor camera sits on an easy screw-in. Keep your camera charged around-the-clock with the 25 ft power cable. That uses the local RF signal, rather than WiFi - the same connection that the sensors use to signal to the Base Station. Why doesnt SS, throw more resources into solving this easily solvable problem. Also seems to have been a lot of glitches , slow coming on, battery life, Wi-Fi connections Have these issues been addressed ? Discussions around our indoor camera, also known as the SimpliCam, happen here. While the battery was out, the camera would not operate. Auto record sensitivity. Mine are going back in the box this weekend. Back to Shop Simplisafe Account Login We all need refunds on our cameras. The camera response time is an embarrassment. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. @gailw Not sure on what you mean with the power cord as it does keep the battery full and it show on the cameras page a charge symbol (really looks like a dot on the app) on the battery. I have the same issue very slow to wake-up.
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