Can I convert my FCC into another currency? What can the Peace of Mind FCC be used for? If I book a cruise in 2021 but sail in 2022, which benefits will I receive on board? Bon Voyage gifts and celebration packages, Dining or beverage packages (those not part of the Free at Sea (FAS) promotion), Cruise fare and taxes (including any winning Upgrade Advantage payments), Flexible Air booked through Norwegian Cruise Line, Hotel and CruiseTour packages purchased through Norwegian Cruise Line, Shore Excursions booked and pre-paid through Norwegian Cruise Line, Beverage or Dining gratuities (if part of FAS Promotion selection). By continuing to browse the site you agree to our use of cookies. The only exception is if the current owner is requesting to transfer back to the original owner that the FCC was issued to. Before returning to the programme, he/she must be cleared by the doctor. Fully closed footwear is required and shoes with high heels are not allowed. I know NCL has a generic customer service email . The full value of FCC will be credited back to the guest's Latitudes profile if cancellation is outside of standard penalties. Include the following information in the comments field: Completed FCC transfer request information as listed below. Hours of . Height requirements: Minimum 48". Failure to do so may result in equipment not being cleared before departure. Italy - latitudes-europe@ncl.com 00800 03 10 21 21. travel agent rates, IATA rates, Interline rates, employee rates, vendor rates. You have one year from the day you become an Ambassador member to take the complimentary cruise. The youth do not leave the facility. Bronze: When Feel Free Play is not in session, children are placed in their appropriate age groups for programming. It is also important that travellers are aware, that no matter the circumstance, a medical prescription distributed in the UK will no longer be valid in EU pharmacies. Please see www.ncl.eu/about/accessible-cruising for further information. 10:30 p.m. - 1:30 a.m. nightly, (Fee applies). Joining or debarking the ship at any time outside of the published embark/debark port is not permitted for the following reasons: Approval to embark or disembark mid-cruise may be allowed only in cases of emergencies. The Safety Assimilation Drill is a short safety drill and message conducted early in the sailing to allow for youth and staff in Splash Academy to be aware of the established processes in the unlikely event of an emergency. Reservations cancelled using Peace of Mind the POM FCC (coupon code POM-NRD) will include: o Any original FCC, CruiseNext or CruiseFirst coupon used on the cancelled reservation will not be reactivated or reissued, these items will now be included in the new Peace of Mind FCC except for the following: o Any Discount FCCs that were used on the cancelled reservation will revert to the guests profile and maintain original expiration dates. What happens if a new reservation using the FCC is cancelled? In la carte restaurants, coupon can be redeemed for 4 menu items per person (Sushi, Wasabi, Nama, Teppanyaki, Hasuki, Food Republic, Pincho Tapas Bar or Raw Bar). *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. For overall safety, children should pack and be expected to wear to closed toe sneakers when participating in activities at the Sports Court. Port Day: Arrival into Port Departure from Port All Platinum members will now need 150 points to graduate to Sapphire. Guests are not allowed to bring on board any intoxicating liquors/beverages, travel irons, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the guest notifies Norwegian Cruise Line prior to the cruise of his intention to bring such an animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such an animal. When deciding on your travel date, you should take into account any circumstances or events that may have an influence on your cruise experience, for example school holidays, spring break, local public holidays, special sports events etc. Reservations are required for the service. To find out more, please Click Here. Activities are flexible and subject to change. If you receive a free or discounted upgrade to a Suite or The Haven you will not receive Suite points. How do I contact the dedicated pre-cruise service desk? Note FCCs have no cash value and cannot be redeemed for cash. In order to comply with government regulations covering departure manifests, be sure to register online through our website (www.ncl.eu) after you have paid in full and before you leave on your Norwegian Cruise Line holiday. Cruises taken at a reduced fare i.e. However, passengers 18 years of age or older are permitted to consume beer and wine when sailing on round-trip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form. it is not infected with malware. Contact Norwegian Cruise Line services for special services or general cruise questions about your cruise vacation. Please note that embarking or disembarking mid-cruise may result in a violation of the Passenger Vessel Act (Jones Act), resulting in a fine starting at $798 per person. Long hair must be tied back and hide inside helmet. For quality programmes, certain hours within the programme, called Feel Free Play, are designated for friends and siblings to play together. Splash Academy does not offer dinner service if the ship departs the port at 5:00pm or earlier, therefore, if your child was dropped off for afternoon lunch/port play, it is highly requested that you check on your child by 5:30pm as he/she may be hungry. I usually use the AAA card from Bank of America for cruises and other travel like hotel reservations. When will I be able to take advantage of the benefits? No need to notify them of anything. Please note that Hawaii, Miami, Boston and New York have no luggage storage available. I am now an Ambassador member, what does my complimentary cruise entitle me to? 3rd and 4th guests will be at prevailing rates. Log in; 1-866-234-7350 1 . The Teen Counsellors plan intriguing activities and challenges to keep the teens coming back for more. What happens when one or more guests cancel with Peace of Mind, but other guests on the same booking choose to sail? Guests sailing to Hawaii will be charged an additional 4.275% Pre Paid Service Charge GET Tax. Players must be able to hold and operate laser gun. Once onboard, Shore Excursions can also be purchased at the ship's Shore Excursion Desk. The timetable varies per ship and itinerary. Full Norwegian cancellation penalties apply including forfeiture of the entire cruise. Medicines in their original containers, jewellery, fragile items, valuables and important documents should be carried in your hand luggage. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure I am posting this as this story unfolds but my immediate question why NCL can dump a nearly 80 year old couple of U.S. citizens in Colombia without funds or assistance to get home. Children/teens can then participate as frequently as they choose. The programs below are temporarily not available. Throughout the voyage incremental holds will be obtained based on your on-board expenditure. Are there size and weight requirements for water slides, rope courses, rock climbing walls, racetrack and laser tag? No jewellery of any kind may be worn on the slide. On Port Days, a minimal fee is charged only during scheduled meal time per the activity booklet. Step 1: Verbal Warning - Teens exhibiting inappropriate behavior will be asked to stop immediately. Parents and Ship Security will be notified. 8:00 p.m. - 10:30 p.m. This is a fee-based service. Guppies Nursery is permanently closed on Norwegian Escape. - Children turning eighteen (18) years old during the cruise are legal adults and will not be able to continue participation in Entourage as of their birthday. Please know that children under 12 are supervised when in Splash Academy. How is my child identified in the youth programmes (Splash Academy: sea day, port play and late night)? The cruises can be on the same ship or different ships. Sapphire: The Sapphire tier has been created just for our loyal guests who have earned 150-349 points. What if I have multiple Latitudes Rewards numbers? In the event there is an immediate health and sanitary concern to the child, facility, or other children, the child will be assisted into clean clothes until the parents arrive or can be reached. A few of the commonly used terms to get you ready to set sail. LauraS Splash Academy and Entourage are complimentary and optional programmes. For hearing-/ vision-impaired guests, we have a limited number of staterooms with vibrating alarm clocks and a flashing light system alerting guests to fire alarms. For more information please click here. Parents are encouraged to register in advance. Fusce tempus consectetur porttitor. Capital One credit card review. Nullam egestas urna eget mauris interdum, consectetur pretium turpis condimentum. You should have his/her email. Max weight is 200lbs (91kgs). This may mean different protocols from ship to ship based on local requirements. If I am already an Ambassador prior to the program refresh on January 10, 2022, will I still receive my special Ambassador gift? Who will be asked to purchase cruise activities with a credit card? Some entertainment options and dining room menus may be duplicated during the second cruise. Yes. Calls may be recorded. For all guests applicable taxes, fees and service charges apply. When will the new tier structure be live and how will this affect my current bookings? The designated smoking area for cigarettes, cigars, pipe, electronic cigarettes and vapor smoking devices are permitted at Waikiki bar on deck 13 aft. Click here for more information on Internet Access and Cellular Phone Service & Texting. Are the benefits per tier level available on all sailings? Onboard Service Charges are additional. What does my discount in the duty-free shops entitle me to? Parents can allow their 10 - 12 year old to sign themselves out of Splash Academy after two hours of participation. I've stayed at hotels that do indeed put the charge through in advance of your arrival at the hotel. Entourage Wristband Lost and/or Cut Replacement Fee: $20.00. As with all programmes, specific parameters are established with the policies/procedures to be followed for the credit of programme points. Identification requirements for domestic airline travel will change for US Citizens in 2018. Both of them made the change without adjusting my rate. The policy applies to existing and active bookings or sailings with embarkation dates through and including May 31, 2022. The new policy applies to both individual and group bookings*. One of my reservations isn't showing up in NCL. For Splash Academy and Entourage, it is recommended that parents register their child(ren) and teen(s) as soon as they board the ship. There are casinos with table games and slot machines on board all our ships (except Pride of America due to regional law).
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