It's time to enjoy your shopping with such a big sale. That's why we offer several ways to pay. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. cart reminders from KAY at the cell number used . Will I have to pay shipping charges if I request in-store pick up? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. This complaint was posted by a verified customer. Compare Payment OptionsGift Cards. My store experience at Kay Jewelers was absolutely amazing. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Returning your KAY purchase is easy. cart reminders from KAY at the cell number used . When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. I ordered a pre owned ring on 11/28 and I received it by 12/6. 5. Cancelled order and full refund because it was within a half hour of purchase. You should not buy your engagement ring from this jeweler. Top of the Page, What is the difference between natural and lab-created stones? .left-navigation .nav-link a:hover, I called the store to check if my ring arrived and they told it did. Really?!? So don't forget to put the discount to use. Returning your KAY purchase is easy. See reviews below to learn more or submit your own review. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). I placed an order on December 23 and decided the same day I did not want to make the purchase. They are a disgusting corporation!! I have also spoken to customer service at corporate. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Credit options: Learn More. If you continue IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Claim it and get a lot of features. Always look forward to see the jewelry. They are not willing to take the interest off. For more information about reviews on ConsumerAffairs.com please visit our For a price quote on specific engraving requests, please visit your local KAY Outlet store. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. Don't hesitate to place an order now. Twitter. The eligible items for the discount range a lot. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? I was so excited and thankful for her great customer service. durable and stronger than white gold. The ring was there the next day Friday after I was told it was gonna be about 5 days. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. This profile has not been claimed by the company. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . We appreciate that you've chosen Kay Jewelers. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Do you offer any warranties on your merchandise? All of our rings are sized to what has been determined is an average finger size. About. . E-mail us at Kay credit customer service or call 1-800-877-3616. .main-header .primary-navigation ul li.nav-link.active { We went to the Kay Jewelers located in Pentagon Mall. How To Contact Kay Jewelers Corporate Office Headquarters HQ. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. We're Available. November.25.22 5:20pm. What is your policy regarding the gold supply chain? Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I paid to have it fixed once and waited, so i think thats fair. Connie called me and said she was working something out. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. I am set to get married in two weeks. Shop the latest and enjoy express delivery and free returns today. KAY at Your Service. <3 my kay.com :), Great service and products. If you visit the Spring field Mall location, Faviba will take good care of you. A special ordered item is created upon request. It looks like your microphone is disabled. I called customer care and no one called back. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Top of the Page, Do all rings come in the same size or are there different sizes available? You all are Rock StarsSheena. What address can I use? Egyszer jelentkezs: - how come they dont call to let me know? I love that they offer the diamond replacement guarantee with any diamond purchase. Will I have to pay shipping charges if I request in-store pick up? Customer Support Phone Number: 1-800-527-8029. Cancelled order and full refund because it was within a half hour of purchase. Jillian K. said "I bought a diamond earring to replace one that was lost. This means that we may receive a commission How do you tell someone this? 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . All Rights Reserved. Vous avez un problme similaire? Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Very disappointed with kay, bought a man watch and the band was to small. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. 327 (18 weeks ago as of 10/14) She said she will call back after she calls the store. 5 Ways To Personalize Your Anniversary Gift. What industry does Kay Jewelers compete in? What colored gemstones are considered precious? * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. How come they dont keep it in a safe or a common place for pick up? I would like to write a letter to your corporate offices. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Will I have to pay shipping charges if I request in-store pick up? and they even asked Brown, who said she bought the extended service . MORE+, Save up to 10% OFF on KAY Jewelers items. Chat support people have zero idea what they are doing. Claim it and get a lot of features. color. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. What address can I use? Desired outcome: Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Please note that all salary figures . Your Jewelry Consultant is ready to talk! I was told they couldn't resize them, which seemed odd for a 'jewelers'. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Kay offers customers credit options to help them finance their purchases. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Contact us by mail or phone. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Even though it didn't ship yet I was told they cannot change the city state and zip code. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Top of the Page, What is your policy regarding conflict diamonds? Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. I also have a contract that states you will replace any damaged or missing diamond. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. I worked for 3 years in college. Unsubscribe at any time. you can get $200 off some orders from KAY Jewelers. I called them and they told me that they had found and it would take another week to be ready for pick up. Ordered online and I received my order and everything was absolutely fine. } Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. I have never bought any real gold that would break the way these pieces continue to break. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Let me trade up without spending $450 first. was even willing to spend more & trade up, with a warranty purchase. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. They use them, abuse them and then let them go!!!! This is the 2nd employee they have let go that was a wonderful representative. FAQ. Im friends with the manager and she lied to me as well. Contact our Customer Care Team Today. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If youd rather exchange your purchase for something new, great! Style finder: To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Well, then I asked to look for a replacement that is the same as the one got lost. Sunday: 12 PM 9 PM ET. We were not given any insurance claim information. No, there are no shipping charges applied to orders shipped to a store. The size was incorrect! At Kay.com, they strive to provide the best customer service possible. 8:30am - 10:00pm; Tue. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. transition: all 0.5s ease; I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. This review was chosen algorithmically as the most valued customer feedback. I had it insured and it appraised almost 30% more than what he paid for it!! Do you offer any warranties on your merchandise? Don't hesitate to place an order now. Now, it has started customer satisfaction survey to collect feedback and improve their service. We will repair or replace your mounting without charge if any defects are found during this period. What is the difference between white gold and platinum? Contacting Kay Jewelers. I paid approx. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Compare Coupons patiently and you may be able to get a 10% OFF. HotDeals uses cookies from third-parties or affiliate networks to I absolutely will never shop with Kay's again!!! Friends told me not to shop at Kay, overpriced and jewelry is poor quality. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. Sign in to add more and ensure your Favorites will be available on all your devices. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. 23.8 miles away from Kay Jewelers. Wife wore the earrings once in January. KAY Jewelers Accounts are issued by Comenity Bank. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Top of the Page, What is your policy regarding the gold supply chain? She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. That man was at that store every time I came in. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. White gold is pure gold that is mixed with alloys to give it a white Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Clarendon House 2 Church Street. (Trade-ins are not accepted at kay.com. Kay Jewelers information: contacts, address, founders, CEO, services, and products. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. I have over 8 years of experience working in retail and customer service. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Hamilton, HM 11 Bermuda. With our free tools, you can check out the . What is KAY Outlet's return and refund policy? a:hover { Visit Kay to find your dream ring today. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. From warranties to orders, Customer Support can answer all your questions. I came by with my boyfriend to just look around. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Top of the Page. I highly recommend this store and customer service representative. I want to speak to a DISTRICT MANAGER. Voyez comment nous le faisons et nous pouvons galement vous aider. Here, KAY Jewelers is offering you $25 OFF on all their products. The package was never opened by anyone and came back only a couple days after being shipped. First of all, check the store website. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. She found the exact ring at another kay store in riverside. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Our Credit Customer Service Department's hours are: Monday-Friday 8:30 AM - 12:00 PM Eastern Time . Every time I find an good customer service representative at Kay Jewelers they seem to let them go. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. What Is The Customer Service Number Of Kay Jewelers? If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Top of the Page, Can I return a special ordered item? Desired outcome: We were baffled because we have a Kay's credit card, and have been there several times prior. Click Here to learn how to determine your ring size. This will surely increase the credibility of your complaint. Please read reviews from customers as myself or I promise you that you will regret going to Kays. 375 Ghent Road, Akron, Ohio 44333, United States. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Totally understandable. That ring is worth 3x that amount now, and $600 for it is unacceptable. KAY . they accept all major credit cards, PayPal, and Apple Pay. Buy now! They tried to fault me for the diamond coming out. } Top of the Page, Do you offer engraving? On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. When will my credit card be charged for my in-store pick up? } Excellent Service. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. You just need to follow some tips to get $25 off select merchandise. Learn more This situation became the most unprofessional experience of our lives! Not a phone call. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Have you taken the Kay Jewelers customer satisfaction survey yet? They claimed some orders were not able to be cancelled and mine was one of them. Store manager wouldn't exchange or refund. It was a great relief to have it arrive so soon. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Our customer service begins with the sale and never ends. Custom designed jewelry is not returnable. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. She was diligent on researching the best options for me. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. When I brought it in, they said it would be $450 to repair. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. This company is HIGHLY UNPROFESSIONAL. Their telephone number is (845) 564-2205. Kay Jewelers provides services in the field of Clothing Accessories - Other. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. AffirmLearn More Totally understandable. -webkit-transition: all 0.5s ease; It's time to enjoy your shopping with such a big sale. MORE+. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. They will tell lies, not return phone calls and not measure your finger properly for the sizing. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Let us know in the comment section below! Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. It's a wedding band. I went to pick up and the associate could not find my ring- what a mess? Top of the Page, If requested, can I have my merchandise gift wrapped at the store? * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Exchanges can be made at any Kay Jewelers location. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Corporate Phone Number: +1-441-296-5872. I email Kays and surprise surprise their "vendor" never even issued my return. The cost of ESP is based on the amount of your jewelry purchase. She then said she would be escalating to district manager. Both gifts from my husband were purchased at this store and I had the receipt. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Two REAL jewelers have stated that it in fact can be repaired. - did not follow up.
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