If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Anyone else experienced this and got any suggestions on how to proceed? 11h05. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. BT internet email problem Hi. 6h21. Also, the web interface seems to be working just fine. Announcements, Guides & Community Updates. I can take the same message and copy it into gmail and send from there and it gets through with no problem. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). 14h00, on Here are some answers to help you. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 11h40. All postings and use of the content on this site are subject to the. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. The article below can help if you do not have any other user account to test with. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. That helps us fund This Is Money, and keep it free to use. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. We understand that you are experiencing issues sending emails. 19h32. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. Not receiving @btinternet email. The problem is also affected by the addressee. Neither of these has solved my problem. on Email: timforrester@btinternet.com. 21h18, I have got my email working again. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. It seems that my account SMTP setup was changed (without my input). on Delays in Emails being delivered can arise from a multitude of reasons. on It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Using webmail? I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 15h33. Copyright 1995-2023 eBay Inc. All Rights Reserved. I cannot send even the simplest of messages this morning. It's very annoying and slightly weird. If that doesn't fix the problem, see the next section. Thanks 19-12-2022 It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Don't forget online banking, streaming services and social media accounts. They forecast a response within 72 hours. 23-04-2021 Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. That is because he has a Virgin Media email address, which would be deleted if he switched away. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Sorry but how do I PM you, and what details do you need? When this happens. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. 11h33 6) Make a list of all of the accounts and logins that are linked to your old email address. Oops. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Accounts that are inactive for six months . All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. This site contains user submitted content, comments and opinions and is for informational purposes by Policies vary between broadband providers. This amount is subject to change until you make payment. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Last week I phones an advisor with a somewhat similar response. 19h39. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Emails to btinternet are blocked - how can we fix this? - BT Broadband He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Those who wish to hold on to their email account just have to log in from time to time to keep it active. View cart for details. Contact Us - Customer Support | DISH I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 BT Mail | @btinternet.com | Cannot send mail - BT Broadband Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on I know that I haven't received most of the emails sent from btinternet.com addresses at all. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. on In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. I cannot find an obvious way of asking bt about this! If not, how do we get a moderator involved? Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. That sounds like something has been stuck in a queue somewhere. This amount includes applicable customs duties, taxes, brokerage and other fees. Thanks for your reply, Townman and thanks to Anne too. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. It seems that I can only send messages to my iCloud account from the iMac. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 23-04-2021 Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. After some trial and error I found that btinternet was objecting to my "signature" containing a link. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. For additional information, see the Global Shipping Program. Its probably not directly relevant to your problem, but who knows with Apple!! Have you had the chance to check if the issue persists on a different user account? 3) Import all of your contacts from your old account to your new one. Sending or receiving email. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay They must realise that they have a dreadful name. About 4 days letter I get a reply saying the message could not be delivered. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Although port 587 will usually work, port 465 is the recommended port. 14-07-2019 5) Set up an auto-responder message on your old email address. BT allows former customers to access a basic form of their email account for free. The accounts work on BT Webmail, both to receive and send. Solved: Unable to send email from Outlook app - BT Community 14-07-2019 on 20h31, on Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT Email - best practices for postmasters and senders of email. The account I am using is Gmail (the google mail). This is NOT 'A solution'. My BT email is not working - Apple Community Emails being blocked which we send to btinternet.c - BT Community on We'll need to look into this and we'll get back to you next week. iPad is working ok. There'll likely be four of these, two from BT servers and two from Plusnet servers. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! 23-04-2021 25-08-2021 If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Thank you anyway. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. by Looking through previous posts I see this has been a regular problem. The problem usually resolves its self in a day or two. I have a group of 14 people set up under Outlook 365. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Google Groups emails from BT & Earthlink addresses not getting I installed the outlook App on my iPad and it works perfectly I'm afraid. 23-04-2021 MisterW, bobpullen. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I can send & receive on my work email account using the Outlook app. After 3 years, then-current everyday prices for all services apply. Then power on the phone and iPad and tell me if it still has the problem. Your post does not go to BT. ), on Thank you for your follow up. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? One of the mails having been sent as long ago as April 4th. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I consistently receive this warning:whenever I try. omissions and conduct of any third parties in connection with or related to your use of the site. 25-08-2021 26-08-2021 26-08-2021 I can't send or receive messages in Outlook - Microsoft Support I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. As soon as I removed that link all was well again. Can send emails fine from any other account. Examination of the message heads of the delayed emails might be informative. I've got a "failed delivery message". What does this mean? You may have to register before you can post: click the register link above to proceed. 'I have always used the same email address,' says Dave, 79, from Cambridge. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on Send yourself a test email. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Sadly not the same as my experience. 26-08-2021 23-04-2021 We receive the following message when we try to send from our Mac. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. Though any rejection on our side should be returned back to the sender as a bounce. I spoke too soon. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Announcements, Guides & Community Updates. on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. - We do not send parcels to PO BOX addresses. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 23-04-2021 This morning I clicked on the email icon on my phone and was again asked to login. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Go back to: Email help. I know it exists because I can pick it up on ios and via BT Webmail. However, give yourself enough time to smoothly switch over and you may find it is worth your while. I have deleted the app and reinstalled it. Today all of our emails addresses would receive, but not send. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . To start viewing messages, select the forum that you want to visit from the selection below. Hi Something went wrong. Accounts that are inactive for six months are deleted automatically. Please update the server configuration to continue connecting to this account", with the option to cancel or update. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 18h40. RobbieMac. I exited and restarted Mail and was then able to send emails again. @stevebrass Thanks, but same result as before. This isn't just a small delay. It's reassuring not to be alone. Comic should be in the grade given in the listing title. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Just goes straight to outbox, then tries to send . This sounds fiddly, but isn't necessarily. Has anyone experienced this problem. Rachel Rickard Straus, Financial Mail On Sunday This is going to need looking at by their email support team. . What do I have to change to make my emails send? While members are not getting emails, they do appear as posts on the Google Groups page. It's not just that there has been a delay. 2 users liked/thanked this post: Martin Gates, from Hampshire, has had an email account with Virgin Media for years. 13h18. 2 users liked/thanked this post: I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. , updated Townman, Gandalf. You should however check that your email clients are using the correct settings as per this link. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Does anybody have any idea how I can resolve this, other than changing ISP. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Refunds. If yes, we recommend that you check if the issue persists while on safe mode. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 14-07-2019 https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. This amount is subject to change until you make payment. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 20h13. I have tried sending individual messages and simple test messages but nothing works. on Surface mail is also available; please e-mail us for . on Can I move my BT Email address to another account? mingoslkd, call I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". So, I did checked around it seems that smtp is not working. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. I have cleared cache and data. Emails from btinternet.com addresses not received. - Plusnet Last Thursday, I stopped receiving email from my @btinternet.com account. 23-04-2021 If you click on them we may earn a small commission. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. BT Email: I can't send or receive email | BT Help - BT.com Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 3 users liked/thanked this post: I have entered the SMTP and IMAP details correctly but it still won't send. It takes a while to get a reply from the Postmaster but they will respond. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on on All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Problems with email | BT Help ask a new question. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. 16h05. This started suddenly about 5 or 6 weeks ago. All other emails to other systems have no issues. So hardly time for a timeout to have occurred. 16:52 EST 04 Mar 2023. Doing so can save hundreds of pounds. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! I can send & receive the bt emails using the Samsung mail app. By Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Why cant my email address have BT.com in the display name? Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Not receiving all emails on btinternet account - UKGSer Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Page 1 of 2 1 2 Last Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. on Email headers can be found by looking at the email item's properties. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 23-04-2021 At my age, I just don't have the energy to set up a new email address and tell everyone.'. Thanks for the examples that have been provided so far. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. on We shall never know, but fingers are firmly crossed that the service will return to normal. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Customer: replied 2 years ago. provided; every potential issue may involve several factors not detailed in the conversations The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Our Gmail accounts work on all our devices. Might that apply in your case too? btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Incoming mail works, but unable to send anything. What can be done to fix this problem please? 2. This has made me want to look a bit further and so I found the Community. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. A warm welcome to the forums. Go through and update your details for each one with your new email address. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. for DISH Protect Silver unless you call to cancel. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 6h00. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue.
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