Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Skip to content. If you want to apply for ACP service only, please call 888-294-9465. International calling does NOT include text messaging, picture messaging, or video messaging. Simply complete all fields below to get started. Please refer to enTouch Wireless Terms of Service for more information. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. It also helps you to easily solve common issues without needing to call customer service. EBB subscribers who qualified for the EBB through eligibility criteria that are not applicable to the ACP will be required by USAC to demonstrate their eligibility in the National Verifier to receive an ACP benefit using the ACP criteria before the end of the transition period. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Divorce decree or child support document. Only eligible consumers may enroll. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! Your household can receive only one Lifeline and one ACP benefit. Want to bring your existing phone number to your new enTouch phone? You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Offer not available for existing enTouch Wireless customers. ESN number of your new phone (found on the inside of the battery door), Account Number for the phone number from your original service provider (generally NOT the same as the phone number), Password/Pin used to access the account (generally NOT the password you used to access your online account.). Existing customers can also opt-in by replying to an opt-in SMS. Social Security benefits statement. Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. Our goal is that everyone finds what they are looking for, and that is why we cover a variety of products, problems, and solutions on our website. EnTouch Wireless: Your account number will be listed when you login into your account - or, you can call EnTouch Wireless at: 1-866-488-8719 to get it. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions *All forms of ID must be valid and used before expiration date. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. This Agreement applies to subscribers who are enrolled in enTouch Wirelesss EBB services. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. Here's Verizon's SIM unlock policy. Taxes and fees included with service plan pricing. www.EnTouch.net 281.225.1000. If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. OFFER of Free phone with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. entouchwireless.com/affordable-connectivity-program/, https://www.entouchwireless.com/affordable-connectivity-program, https://www.entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/terms-of-service/, https://entouchwireless.com/internet-transparency/, https://www.entouchwireless.com/affordable-connectivity-program/. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. Subscribers in states other than CA on the combination Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 23 GBs of data. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. They apologize. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. An eligible household is limited to one monthly service discount and one device discount. You may choose another broadband plan by paying the applicable undiscounted rate of any of our plans available at that time plus applicable fees and taxes. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. International calling is enabled for direct communications between 2 people; certain numbers (e.g. *All forms of ID must be valid and used before expiration date. Please enter your username and password to access your account. B10. You can also enroll by mail with a paper application. 2021 ENTOUCH, ALL RIGHTS RESERVED. It provides coverage in more than 20 states including in California wherein Californians have two options to choose and enjoy the plan. If you would like to have your ACP plan on a separate device with a different phone number, please call Customer Care at, No. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Melanie Pinola As a service. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Setting a Personal Identification Number (PIN) and preference allows you to control when channels can be added and when purchases can be made using your Roku device . ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Notice letter of participation in a qualifying state, federal or Tribal Program. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. Our terms and conditions will apply. Pick your new T-Mobile plan and phone, either online or in store. Your temporary access token will be sent to the . To see where enTouch Wireless offers Lifeline, visit https://entouchwireless.com/lifeline/. Read More Award-winning support is just a tap away. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. ENTOUCH Smart Building Solutions. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. SIM Card Activation Smartphone Activation How to Keep Your Phone Number SIM Card Activation If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Veterans Administration benefits statement. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: support@entouchwireless.com Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. OFFERS MAY VARY BY STATE and service may not be available in all areas. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Promotional offers may be modified or withdrawn at any time. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. MyEntouch | Create Account | Index Register Please enter your full account information as shown on your bill. Veterans Administration benefits statement. To check your enTouch Wireless application status and thus know if it's still being processed, or if it's rejected, accepted, or if the company has already shipped your free device, you can do the following. To ensure that all customers have access to reliable services provided at a reasonable cost, you may not use our service in a manner that interferes with another enTouch Wireless mobile customers use of our service or disproportionally enTouch Wireless network resources. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Offer not available for existing enTouch Wireless customers. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Premium Channels; TiVo; TiVo Stream 4K; . Every Q Link Wireless account has an account number. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.). Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. OFFERS MAY VARY BY STATE and service may not be available in all areas. There are no fees associated with this change. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. . If you need any additional help contact Ting at 1-855-846-4389. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. Review updated: Jan 13, 2023. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Unemployment/Workers' Compensation benefits statement. The Lifeline benefit . Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com. International calling does NOT include text messaging, picture messaging, or video messaging. Videos stream at DVD quality (480p). Promotional offers may be modified or withdrawn at any time. Limited Time Offer. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Click account settings, scroll to the bottom of the page and click Port out information to view your account number and PIN. Customer's Full Name *. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Our ACP Terms and Conditions applyin addition to any others communicated to you that are specific to your service plan. Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and.
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