Add to Trailmix. Take a break, grab a snack, and watch this video. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. This is a fun challenge - if you are, like me, a total Service Cloud novice. I didn't change anything and retried the "Check Challenge" just now and it worked. Thank you SO MUCH. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. read more, Youre going to think Im totally pathetic for writing about this!!! Does anybody have a moment to help? I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. THANK YOU! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. hmmm You do not want to enable all of the checkboxes. You may want to jot down notes as you read the requirements. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Youll need to enable this whole feature before you start I wont give away what its called! @adityavarma chekuri try to name the support process only "Cloud Technical Team". Trailhead Baby any idea? error, has anyone found any way around this? It has to be so simple. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." January 07, 2019. donut! As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! When you start a create a new report, simply click to start with a clean screen. Please post some details of what you have. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Click the cog in the upper right hand corner. Note the filter. These have different SLA milestones an agent has to hit its the same in this section. Nice and informative blog! "I have created the Entitlement Process named "Cirrus Support Process" twice now. Confused? Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! This is my journey- a normal kid by day- a Trailhead explorer by night. can you please suggest something? * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I have created data categories and Subcategories and have activated.But have issue with the above error. I am getting mad over this error now. Ensure Agents have access to Knowledge when viewing a Case." Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. I've had it take up to 24 hours :(. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. If you need more help, leave a comment! My problem was that I had 2 users with the same name: Ada Balewa. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. He laughs when I poke his nose and tries to take toys out of my hand. Do you have "Billing Topics" as a top data category with the 2 sub categories? Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Don't be worried if you are updating several page layouts plus the console app. Did i use the wrong template? Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. You do not need an overflow assignee, but you will need two queues. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Sorry . this blog is beneficial and great information to share with us. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I was very impressed by this post, this site has always been pleasant news. Rated Accounts by State The record count for state and account rating are automatically added. Knowledge Basics for Lightning Experience. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I have finally managed to get through this stage. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Did it help? Hi All,I am currently stuck at challenge 4. If the action is missing from the page layout, it will not show up as an option in the feed. Rated Accounts by State The record count for state and account rating are automatically added. I removed those and then the trailheadapproval was there. This way, I can take a deeper look. If you are short on time, start around the 20 minute mark. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. I have enabled the knowledge user check box in the user profile. I'll keep checking if I missed anything. :), I am unable to solve this. Yes! ", There are two options for email to case. Ensure Entitlements are visible on Cases in Lightning.' I was able to work out a solution, I will outline it below. Yes! Review the steps to rename the console to 'Cloud Support Service Console'. but i don't know what is next step? I usually visit your website and I always learn something new from here. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. "Im not able to add instructions in the macro. Use the search o. Hello! You, my amazing reader, get more than tips for a Salesforce Superbadge. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Hi I am getting the below error. I used a new trailhead playground created exclusively for the service cloud badge. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Grab a pen and paper. Is knowledge set up correctly on the page layout? stuck in challenge 6 please help. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. It is reason i m getting this error. Did you perform any particular action to get the email available on the console ? I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Still not sure what Im talking about? Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? I was creating 'wrong queue' queue . You should be prepared for a heavily scenario . MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Confused? Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Still stuck? This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. R&D, A project with Daddy: My favorite daily process! Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Use another way to specify capacity for the routing configurations. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. How frustrating! please help. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Stuck on Superbadge Apex Specialist Step 1? Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thank you for your time and response. It's a status. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. []Safari By clicking Sign up for GitHub, you agree to our terms of service and If yes, this was created in the wrong place. Did you create a new console? When I made mistakes, I simply reverted to the last saved version. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? I'm sure it's something little! http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Alas, fingers crossed for the next challenges. I'm sure you've done this but is omin-channel enabled? Glad you figured it out! Ensure Agents have access to Knowledge when viewing a Case". Well occasionally send you account related emails. The macro works without the email button being visible. I don't know what else to try. (Hint- The name of the component is not "entitlements"). Why the change of heart? He laughs when I poke his nose and tries to take toys out of my hand. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I resolved the issue, by deleting the Billing profile and recreating it using. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. The free lemonade offer worked! Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Is there an "email template" in the "email template" object? That is frustrating! Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Thanks. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. Hi I am stuck in challenge 6. Thanks, Michal. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Or rename a standard one? Hello, Thanks for your feedback. Some changes are done at Challenge 2. I'd do a quick google search on Salesforce Macros- It's a point and click process. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. The challenge says "add the option for agents to compose emails within the console while looking at a case". 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