. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. How has everyone's experience been with Vivid Seats? : r/phish - reddit Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Vivid Seats provides a "100% buyer guarantee." So what happened here? The insurance was $65.82. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Report as inappropriate. The. The tickets were in TTC3 seats 30 and 31 in corner. Vivid Seats Review | Top Ten Reviews I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I purchased tickets to the motley Cre concert in Seattle in 2019. VIVID SEATS LLC. We apologize that you didn't receive the tickets you requested, Charlotte. Save. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Spent all week leading up to the event trying to call only to get the worst support ever. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. Repeatedly asked to speak to manager and he refused. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. I never will again. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Vivid Seats Reviews | Shopper Approved I hate what you stand for. My tickets were not released until 1 week before the show. We understand how this may be upsetting for you. Gain trust and grow your business with customer reviews. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. We assure that you and your partner will be able to sit together. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. For more information about reviews on ConsumerAffairs.com please visit our Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Request to speak to a Vivid Seats agent. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. We value your privacy. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. The staff are even more amazing. He reassured me of any concerns I had and was very patient with me. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Vivid Seats $7.5M Event Cancellation Class Action Settlement I someone needs to hold ticket brokers responsible. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". 1239964100050. Please refund me the differance between what you charged me and what the tickets actually cost. Dial 833-228-5143. Yes. There were no humans to talk to to get my tickets before the event started. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I called Vividseats and was told there was nothing they could do. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj I do expect a refund of the differance that the seats should sell for. They can see this but they refused to issue a refund. Wed, 11 May, 2022 at 5:09 PM. We are filing fraud with the bank and reporting to the bbb. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Vivid refused a refund! This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Enjoy reading our tips and recommendations. Tickets were electronic via phone. She says no digital. I was charged $1, 053.00. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Never again. Paid $160 for a single ticket for a show that was rescheduled (twice). The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. On 02/16/2023, I bought two concert tickets. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. I have bought tickets through Vivid Seats for two different concerts. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because Working at Vivid Seats | Glassdoor The tickets were shown as $ 264. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Customer identification can be provided if needed. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Explain your situation and why you wish to receive a refund. Vivid seats are scammers. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Vivid nor Ticketmaster seem to care about my issue. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Patient, reassuring, and kind -- why I will use this entity again! Phoney Company! Find out how we combat fake reviews. Heads up. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. We also ensure all reviews are published without moderation. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. First time using Vivid Seats to get tickets. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. I bought tickets 2 months in advance. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Should I buy tickets on Vivid Seats? How it works, fees, rewards Vivid Seats Pay & Benefits reviews - Indeed Call and ask what the service charge is before buying. Thank you. I usually stick to stubhub. Ordered tickets for Gary Allan concert last September. I do expect a responce and an apology for this overcharge. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber Erika, we always want to leave a positive impression on our fans. Service 254 Value 245 Shipping 164 From A to Z, Vivid Seats customer service is fantastic. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Vivid Seats is a trusted and reliable way to buy and sell tickets.
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