If you are experiencing syncing issues, you can try the potential solutions below. Very odd that our watch stopped working at the same exact time!! I received my Inspire 2 Christmas 2020. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? When enabled, DND temporarily mutes notifications and disables vibrations from incoming items like email, text, or call alerts. A simple restart can fix most issues, including an unresponsive touchscreen. Once you fully charge your Fitbit, try seeing if the screen now shows up and is responsive. However, if you find that it isnt quite working as expected, its usually a question of getting used to it more than an actual issue. My Fitbit versa 2 is blank wont turn on any suggestions? Attach the other end of the cable to your device. Additionally, although your Fitbit is likely out of warranty, contacting Fitbit Support often helps so we suggest you do that as well. This action might just spring the pins free. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. Tried everything. Somehow I switched to "On Clip" mode. There *is* a way, I just can;t remember it. If you instead set the screen wake to the manual setting, press the watchs button or tap the screen to turn on its display. Finishes: Black, Lunar White, Desert Rose. But I do still have the box it came in. A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. I had great experiences with my fitbit in the past! There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. If you need additional help, contact Customer Support. I agree with everyone else. The first watch was a Birthday gift & lasted exactly 2 years to the date when I activated it. For instructions, see. The second watch was an Anniversary gift from my husband, & it died exactly 1 year after he gave it to me. If you find that your Fitbit Inspire 2s side buttons are unresponsive, you could try the following: Fitbit trackers and smartwatches with physical buttons face a fair share of issues. You may need to try this process a few times. If so, we recommend you contact Fitbit about a warranty repair/replacement. Once both devices are up, try changing your clock face once more. Search the help forums. 15cm USB Charging Cable Wire Charger Dock for Fitbit Inspire/Inspire HR. Press and hold the button to restart your tracker: Charge 2press and hold the button on your tracker for 4 seconds. for my wifes christmas box last year. mine does have green light on back but no active HR (resting HR is there). Tap your profile icon or picture. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. My Fitbit is an Inspire 2. There are several ways to maximize your devices battery life. Learn the steps. Google Pixel Watch problems and solutions, Learn more about the company in our full Fitbit buyers guide, How to sync your Fitbit with Garmin Connect, The best Fitbit clock faces for your Sense, Versa, and more, How to adjust your Fitbit screens brightness, Heres a guide on how to clean your tracker, How to use your Fitbit to wake up on time, every time, contact the companys customer support team, Fitbit Inspire, Inspire 2 and Inspire HR replacement bands, The best Fitbit bands for all major models, The best Fitbit alternatives from Garmin, Samsung, and more, adjusting your Fitbit devices brightness here, Try removing and re-adding your Fitbit device from your Fitbit account. Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. Take your tracker out of the charger and insert it back into the band. to improve the heart rate reading on your device. Learn more about screen wake in this article:How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. If you experience any of the following issues, restart your tracker: About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. If you can, try restarting your device. I had somehow set mine to "on clip", but once I changed to to "on wrist" it started working again, So the same thing happened to me and it bugged me like crazy so what you do is hold the two buttons on the side untell you get to the thing where you can water lock it and scroll down to where it says on clip click that and it will say on wrist and then check and it should be flashing green again hope this helped. By holding the buttons, a water logo message would display. Grit or grime may obstruct the button. To do so, head to your phones Settings menu and select, You may need to force quit the Fitbit app. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. Here are a few remedies to common issues. Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. Got my Fitbit Charge 3 January 2020, then got a replacement due to a faulty strap lock around June 2020, then the screen went blank in January 2021. Check How to use your photos as your Google Pixel Watch face. Tried to restart x3 with nothing. Darn it! Absolutely the last Fitbit product for me! It was only needing charge every 3-4 days. A third option is to enable the Auto Wakeup which will cause the device to automatically light up the screen when it senses that youre beginning your day. Another way to wake up the screen of your Fitbit Inspire 2 is to set up a Wake Up Goal in the App. This is my third charge 3 that has had a black screen just over a year old and my wife has had two with the same problem. Technician's Assistant: What have you tried so far with your Fitbit product? If it remains high, contact a medical professional. I can still get information from my cell phone. Since it is syncing with the app, that means it is still working and tracking your activity and other stats. To turn your tracker back on, press the button or connect it to the charging cable. The pins on the charging cable must lock securely with the port. Are you still stuck with a blank screen after a restart? I contacted them and was sent a prepaid label to send back. Should I give up and get an Apple watch? It is new ! Once the devices battery is completely dead, place it on its charger. Then, follow the on-screen instruction to press the screen for 3 seconds. If the above steps dont remedy the problem, contact Fitbit. If you have a third-party service like Strava linked to your Fitbit account, try disabling this connection. After "ALT" and a white screen flash, let go of the button and hold it down again. Make sure youre wearing your Fitbit on the correct wrist and that youve chosen whether or not youre right or left-handed. Youll need to check your Fitbits vibration motor using the steps below. Dimension and Size: - Small size fits for 5.5""-8.2""inches wrist. Fitbit display screen black and not working or turning on? Your tracker will begin charging. I will look into an Amazon tracker or Apple Watch. Fitbit Versa Health & Fitness Smartwatch - Black. Press and hold the button or buttons on your tracker for 5 seconds. Firstly, check that youre pressing and fully releasing the button for several seconds, as this will cause the light to come on. Music: None. No green light, no heart rate. Thus it is also to check that the breaker hasn't tripped and if it has, replace the fuse and reset the breaker Thanks for nothing, Google. Give yourself and your tracker a few days to see if your heart rate remains decidedly high. Open the Settings app and tap Reboot Device. Not going to buy any more have bought Apple Watch. Instead, these models have a backlit display that indicates when the device is doing something like syncing, tracking a workout, or receiving notifications. 06-07-2020 Now the replaced Versa 2 started with the screen not swiping. If this is happening to you, you may need to restart your fitness tracker or change your phones Bluetooth settings. Clip the other end of the charging cable to the port on the back of the tracker. Using a UL-certified wall charger will work, as will a simple USB input on a computer. (opens in new tab) There are compromises to hit that price point, though: there's no blood oxygen level, no GPS and its 1.4in display . Comes with 3 straps, charger and 2 spare chargers. Consider purchasing a new band made of a different material if you find the stock Fitbit band irritates your skin. Many users discover that although their Fitbits appear unresponsive withdark screens that wont display anything, the Fitbit device is still collecting data and syncing it with their Fitbit app and account! Charge 3 & Charge 4press and hold the button on your tracker for 8 seconds. If the Fitbit is charged and youre still not seeing the green light, it could be an indication of a technical issue. Nothing has worked. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. In this video i. If restarting the device does not work, it is recommended to contact Fitbit customer support for further assistance. Restart a Fitbit Charge 3, 4, or 5 On your Fitbit Charge, open the Settings app. I was happy with what I had. Wait for a few seconds until the device vibrates. A Quick Look at the Fitbit Inspire 2 SPECS Display: Backlit OLED touchscreen display Compatibility: Android OS 10.0 and up, IOS 14 and up Features: 24/7 heart rate monitoring, heart rate zones, steps, distance, calorie tracking, sleep stages tracking, GPS-mapping Design: Premium silicone wristband, available in black, lunar white, and desert rose If youre using Fitbits website, log into your account, click the gear icon on the top-right of your screen, then click, Next, youll need to add your tracker back to your Fitbit account. When attempting to turn on the Fitbit, press and hold the button for 8-10 seconds until you see the Fitbit logo on the screen. See also: How to adjust your Fitbit screens brightness. Wait for the smiley face icon to appear on the screen. Once the setting is active, youll just need to turn your wrist towards your face to activate the display. Intoval metal bands compatible with Fitbit Inspire 2 / Inspire HR / Inspire Matching Devices: - For Fitbit Inspire 2 (2nd gen) - For Fitbit Inspire HR / Inspire (1st gen) What's in the package? Didn't work? If youre experiencing Fitbit Sense ECG issues, contact customer support for a replacement smartwatch. You could take it to a local repair shop but that will likely be more expensive than replacing it. You can find these toggles within the, Do you own a Fitbit Sense and use Snore Detect? Dust and debris can accumulate over time, which could prevent the device from charging properly. If you see a black or blank screen on your Fitbit, the first thing to try is a restart or a forced restart (also called a long restart.). To determine if it is a battery issue, try a new battery in the device. I am very upset & will not be buying or receiving any more Fitbit watches. On Fitbit Versa 2, the green LED on the back of the device is still pulsating, even if heart rate monitor is turned off. Contact a dermatologist if youre still getting a rash. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. I have a charge 2 and it wAS WORKING AWESOME, I was changing the screen because it was broke and pulled the ribbon out now it wont work. Try cleaning it with a brush, cotton bud, and rubbing alcohol. Itt doesnt turn on. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. Fitbit Inspire 2: Specs Price: $99.99 Size: 1.47 x 0.66 x 0.5 inches Display: Grayscale OLED Water resistance: 164 feet GPS: No Battery life: 10 days If you're new to fitness tracking, the $99. For instructions, see Can I use more than one Fitbit device with the same account? And note that when you reset your Fitbit, you lose any data that wasnt previously synced with the Fitbit app or Fitbit Connect. Free delivery for all orders over 75/ 75. Has anyone else encountered this problem? To restart your tracker without deleting any data, follow the restart instructions under How do Irestart Charge or Charge HR? Stay away from this company. Wait about seven to nine more seconds after removing the charging cable. On that same screen, youll see options to change your wrist placement. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. It was working perfectly fine yesterday. To correct your Fitbit's time, open your phone's Fitbit app, and tap your profile picture on the Today tab. Then scroll down and you will see the Always On setting. Tap Screen Brightness and change to Max (if available) or Normal from the options, or choose off the Dim Screen option. Open the Fitbit app and check if your Versa 2 still syncs. I had this for more than 3 years and it worked perfectly. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. If this is successful, the problem lies with the clock face youre trying to install. Learn more about resetting your Fitbit and the differences between restarting versus resetting in our articleNeed to restart or reset your Fitbit device? It includes an all-in-one sleepsuit in cute turtle print with integrated scratch mitts, an oatmeal and green stripe all-in-one sleepsuit with integrated scratch mitts, an short sleeve bodysuit, a bib with turtle embroidered detail and towel fabric on the reverse and a cute turtle print . After that, try turning it on again. If you happen to own a Fitbit device and Im sure many of you do you may have experienced a problem or two throughout your devices lifetime. If this happens to you, you may need to restart your tracker or try syncing with another mobile device or computer. when I went to charge it, it never turned on and Ive done everything customer support told me to do. They replaced it as it was under warranty. Then release the button. I have already received my return code and mailed my inspire in a week ago. Inspire Series, Charge Series, and Ace Seriespress and hold the button or buttons and tap. My Fitbit has stopped working. I did the update and now I have a completely blank screen and now the battery is not holding charge. I did chat with Customer Support and it turned out my device was set to "on clip" instead of "on In these models, the green light indicates that the device is connected to your phone or a Wi-Fi network and ready to sync. I am so sorry! Make sure youre within 20 feet of your mobile device. The reset button on the Fitbit Charge HR can be found on the left side of the device, below the display. Connect your device to the charging cable. If you take or care about your customers Read our reviews. My primary use is to track my and my wifes blood sugar. If its still not working, try restarting your mobile device. Would not charge not even at the store. When the logo appears, release the buttons and your watch will begin the reset process. Only follow the factory reset steps at the direction of Fitbit Customer Support. purchased within the last year. Make sure your Fitbit devices pins are properly lined up on the charging cable. Additionally, be sure to update the Fitbit app on your phone to the latest version. The tracker restarts when you see that icon or logo, and the Fitbit vibrates. If your Fitbit's heart rate monitor shows 0, the heart rate monitoring feature is likely off. If youre not, unfortunately, you may be out of luck. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; . This should reset the device, replacing any issues that may be affecting it. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. From your mobile device, head to, Alternatively, you can press and hold the Fitbit app icon on your home screen and release it when you feel a vibration.
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